The two ways things change
RevenuePack is managed: we build and operate your receptionist, you stay in control of what she says and does. Some settings you change yourself in the portal, instantly recorded. Everything else is one email to support@revenuepack.com — we make the change, retest your agent, and it goes live within one business day. There is no extra charge for tuning.
Change it yourself in the portal
- Her name — she introduces herself with it on every call. Leave it blank for June.
- Her voice — pick from five tested voices.
- Your greeting line — exactly how she opens the call, word for word, or leave it standard.
- Your hours, as callers should hear them — plus a temporary closure note with an end date that retires itself.
- The never-say list — things she must never promise or claim: prices, warranties, timelines, anything. You set the guardrails; she stays inside them.
- Your services — one per line; she confirms only what's on the list.
- Your lead alert email and emergency transfer number.
One email away (we change it for you)
- Your service area — where she confirms you work.
- Transfer and escalation rules — what counts as urgent enough to ring you directly.
- Scheduler hookup and lead webhook — landing captured jobs in your field-service software.
- Extra knowledge — price sheets, FAQs, or documents beyond what your website says.
- A dedicated business number in your area code — skip forwarding entirely and let her answer your main line directly.
- Anything else about how she handles calls — if you can describe it, we can usually tune it.
What's coming
Portal changes to live call behavior (name, voice, greeting, hours, guardrails) are reviewed and republished by us within one business day — you'll see exactly what she'll say before it goes live. SMS alerts are rolling out as carrier registration completes. If a customization matters to your shop, email support@revenuepack.com — founding customers steer what we build next.