The Indiana after-hours test · July 21–22, 2026
At 1 a.m., a third of Indiana’s “24/7” service companies answered.
We took 47 home-service companies whose own websites advertise 24/7 or emergency service, dialed the number on that website at about one in the morning, and recorded what happened. Every call is published, including the ones that reached a person.
By trade, the emergency trades did best and HVAC did worst.
Locksmiths and tow operators live on the night call and it shows. HVAC, the trade with the most companies advertising emergency service, reached a human on two calls out of thirteen. Small samples: read the counts, not just the percentages.
| Group | Reached a human | Rate |
|---|---|---|
| Locksmiths | 4 of 6 | 67% |
| Towing & recovery | 6 of 10 | 60% |
| Plumbing & drain | 2 of 6 | 33% |
| Tree service | 1 of 3 | 33% |
| Restoration | 1 of 3 | 33% |
| HVAC | 2 of 13 | 15% |
| Garage doors | 0 of 3 | 0% |
| Electricians | 0 of 2 | 0% |
| Pest control | 0 of 1 | 0% |
By city, Indianapolis and the smaller markets landed in the same place.
Night one was 22 companies in the Indianapolis metro (8 answered). Night two was 25 companies across 17 cities (8 answered). Terre Haute and Warsaw stood out; eleven cities produced no answer at all from the companies we reached.
| Group | Reached a human | Rate |
|---|---|---|
| Indianapolis metro (night one) | 8 of 22 | 36% |
| Terre Haute | 4 of 5 | 80% |
| Warsaw | 2 of 2 | 100% |
| Kokomo | 1 of 1 | 100% |
| Muncie | 1 of 2 | 50% |
| Marion | 0 of 2 | 0% |
| Connersville | 0 of 2 | 0% |
| Columbus, Crawfordsville, Fishers, Greencastle, Jasper, North Vernon, Richmond, Seymour, Shelbyville, Wabash, Washington | 0 of 11 | 0% |
The honor roll: sixteen companies that answered at 1 a.m.
These businesses do what their websites promise. Each name links to the call record and recording.
- ACME Plumbing Service
- ASAP Tree and Crane Service
- Beech Grove Locksmith
- Indy Appliance Repair
- Locksmith Pro Noblesville
- Mobile Locksmith Indianapolis
- Ross' Wrecker Services
- Zionsville Mobile Locksmith
- Absolute Towing and Recovery
- Crouse Body Shop
- Edington's Wrecker Service
- Elite Restoration Solutions
- Gibson Services Company
- Martin Wrecker Service's Inc.
- Mike King Heating & Cooling
- Reichert & Knepp Wrecker Service
How we did it.
Companies were selected from public listings because their own websites claim 24/7 or emergency availability; the exact quote from each site is on its record. Each was called once, between roughly 12:45 and 1:15 a.m. Eastern, at the number on its own website. A call counted as answered only when a human clearly picked up. Voicemail, endless ringing, and automated systems that captured nothing counted as not answered. Full records, recordings, and the summary data are at revenuepack.com/audit. This was one night per company, so treat any single result as a snapshot, not a verdict on that business.
Why RevenuePack ran this
The advertised promise and the 1 a.m. reality are different products.
RevenuePack is a managed AI receptionist that answers the calls a service business cannot, captures the job, and hands the owner a callback record instead of a voicemail. It costs $99 a month with 250 connected minutes, no contract, and a written guarantee that a missed covered call credits that month’s fee. You can hear it right now: it is the phone number below.