Install the chat · Shopify
Shopify: live in about 4 minutes.
About 4 minutes, no app needed.
▶ Watch it done · Shopify
A schematic walkthrough with Shopify's real menu names — the written manual below has every word.
Your snippet
<script>window.RP_BOT_SLUG="your-business";</script> <script src="https://revenuepack.com/rp-widget.js" defer></script>
This sample uses your-business as the ID — your real one (with your own ID filled in) is in your welcome email and in your dashboard's Script tab. Copy it from there.
The manual — every click
- 1
Open your Themes page
Online Store → Themes
Log in to your Shopify admin. In the left menu, tap Online Store — it opens straight to your Themes page.
- 2
Make a backup copy first
Online Store → Themes → ⋯ → Duplicate
On the theme marked Current theme, tap the ⋯ button and choose Duplicate. (On older admins this button says Actions.) That copy is your undo button — leave it alone unless something goes wrong.
- 3
Open the code editor
Online Store → Themes → ⋯ → Edit code
Back on your current theme, tap the same ⋯ button and choose Edit code. Don't worry — you're adding exactly one line, nothing else.
- 4
Open theme.liquid
Edit code → Layout → theme.liquid
In the file list on the left, open the Layout folder and tap theme.liquid. This one file wraps every page of your storefront — home, products, collections, cart — so the chat shows up across your site. (Shopify runs checkout separately, so the bubble won't appear on checkout pages.)
- 5
Paste your snippet above </body>
theme.liquid → bottom of file, just above </body>
Scroll to the very bottom of the file and find the line that says </body> — Ctrl+F (Cmd+F on Mac) finds it fast. Make a new blank line just above it and paste
your snippet (below)there. - 6
Save
Edit code → Save
Tap Save in the top-right corner. Shopify publishes the change to your live store right away — there's nothing else to deploy.
- 7
Say hi to your new front desk
Open your store in a new tab, the way a customer would. The chat bubble appears in the bottom-right corner — tap it and ask it something.
Did it work? · 30 seconds
Visit your storefront in a new tab — your real site, not the admin preview. Within a few seconds a chat bubble appears in the bottom-right corner. Tap it and ask "What are your hours?" If it answers, you're live.
If something's off
›No chat bubble after saving
Hard-refresh the page: Ctrl+Shift+R, or Cmd+Shift+R on Mac. Still nothing? Make sure you edited the theme marked Current theme — the snippet only shows on the published theme, not the backup copy.
›There's no Edit code option in the ⋯ menu
Two known causes. Stores on the $5 Shopify Starter plan don't include the theme code editor at all — you'd need the Basic plan or up. And if you're trying out a paid theme you haven't bought yet, Shopify locks its code until you purchase it. Either way, invite us in (below) and we'll find the best route for your store.
›Can't find </body> in theme.liquid
Click inside the code box, press Ctrl+F (Cmd+F on Mac), and type </body>. It's almost always within the last few lines of the file.
›Bubble shows on most pages, but not one built with a landing-page app
Some landing-page builders skip the theme file entirely. Paste YOUR-SNIPPET into that app's custom-code or footer setting too — or send us the page link and we'll sort it out.
›Something on the site looks off after editing
Publish your backup: Themes → find the duplicate you made in step 2 → ⋯ → Publish. Your store is back to normal instantly, and we'll help you retry.
Two minutes in and over it?
$499 one-time: a human contacts you within 4 hours and does the whole setup — this install, the phone forwarding, the testing.
Next job: forward your missed calls → · Different platform? all guides