The phone manual · one dial code
Forward your missed calls. Keep your number.
Pointing your business number at your new AI line takes about two minutes, plus a 60-second test to prove it worked. Here's what actually happens: calls to your number forward to your RevenuePack line, and that line rings you first — the AI only picks up what you don't. Find your carrier below and dial the code exactly as written. Wherever you see YOUR-AI-NUMBER, that means your 10-digit RevenuePack number — no spaces, no dashes, typed right after the code. Change your mind anytime: the deactivate code puts everything back instantly. Nothing here is permanent.
Wherever you see your AI number, dial the number we assigned you — it's in your welcome email and your dashboard.
›Verizon Wireless
Turn it on
*72your AI number — dial it as one string, no spaces, then press Call
Turn it off
*73 — then press Call
Only when you don't pick up (optional)
*71your AI number forwards only the calls you're busy on or don't pick up. *73 turns it off — heads up, *73 clears both *72 and *71.
You'll hear a couple of confirmation beeps, or the AI line may ring for a second — either one means it took. Silence or a fast-busy means it didn't. Dial from the phone you're forwarding, not another phone. No extra charge on current Verizon plans.
›AT&T Wireless
Turn it on
**21*your AI number# — then press Call
Turn it off
##21# — then press Call
Only when you don't pick up (optional)
Only when you don't answer: **61*your AI number#. Only when you're already on the line: **67*your AI number#. Clear all the conditional ones at once: ##004#.
AT&T confirms with a tone or an on-screen 'call forwarding activated' message — give it about three seconds before you hang up. If the double-star form throws an error, the short forms do the same jobs: *21*YOUR-AI-NUMBER# to turn on, #21# to turn off. Check status anytime with *#21#.
›T-Mobile (incl. legacy Sprint)
Turn it on
**21*your AI number# — then press Call
Turn it off
##21# — then press Call
Only when you don't pick up (optional)
Only when you don't answer: **61*your AI number#. Only when you're already on the line: **67*your AI number#. Every 'missed' situation in one dial (busy + no answer + phone off): **004*your AI number#. Clear them all: ##004#.
T-Mobile confirms on your screen ('call forwarding registered'), not with a beep — don't wait for a tone that isn't coming. Check anytime with *#21#. Domestic forwarding is included on current plans; a few older plans count forwarded minutes against you. Legacy Sprint: if your line somehow still lives on the old Sprint network, *72YOUR-AI-NUMBER turned forwarding on and *720 turned it off — but nearly every Sprint line moved to T-Mobile years ago, so try the **21* form first. If neither confirms, dial 611.
›US Cellular
Turn it on
*72your AI number — then press Call
Turn it off
*720 — then press Call (some lines use *73 instead; try it if *720 doesn't confirm)
Listen for the confirmation tone after dialing. One honest heads-up: T-Mobile bought US Cellular's wireless business in 2025 and lines are being moved over in waves. If your line has migrated, the T-Mobile codes apply instead — **21*YOUR-AI-NUMBER# to turn on, ##21# to turn off. Try *72 first; if it's quiet, try the T-Mobile form; if that's quiet too, dial 611 and use the script at the bottom of this page.
›Traditional copper landline
Turn it on
Pick up, dial *72, wait for the second dial tone, then dial your AI number
Turn it off
Pick up, dial *73, wait for the confirmation tone, hang up
Only when you don't pick up (optional)
Where your phone company offers it: *90your AI number forwards calls when your line is busy (cancel with *91), and *92your AI number forwards calls you don't answer (cancel with *93). No tone after dialing means it's not turned on for your line.
Two quirks worth knowing. First: many landlines confirm by ringing the destination number — stay on until your AI line answers; that locks forwarding in. If the ring somehow goes unanswered, hang up and repeat *72 + the number within two minutes — the second attempt activates automatically. Second: call forwarding is a paid add-on on some copper lines (a small monthly or per-use fee). Dead silence after *72 usually means the feature isn't on your line yet — one call to your phone company fixes that. Rotary or pulse phone? Dial 1172 to turn on, 1173 to turn off.
›Comcast Business / Xfinity Voice
Turn it on
Pick up the handset connected to your Comcast line, dial *72, then your AI number, and wait for the confirmation tone
Turn it off
*73 — wait for the confirmation tone, then hang up
Only when you don't pick up (optional)
Many Xfinity Voice lines accept *71your AI number to forward only the calls you don't pick up (*73 cancels it) — but Comcast's own instructions only document *72 and *73, so treat *71 as a maybe, not a promise. If it doesn't confirm, set busy/no-answer forwarding in the Xfinity app or Comcast Business portal — that's the officially supported route.
You can also flip forwarding on from the Xfinity app or the Comcast Business portal — handy when you're not standing next to the phone. On Comcast Business VoiceEdge, use the portal; VoiceEdge has its own star-code card. Nice bonus: forwarding lives in Comcast's network, not your modem — it keeps working through internet and power outages.
›Spectrum Business
Turn it on
Pick up the handset connected to your Spectrum line, dial *72, then your AI number, and wait for the confirmation tone
Turn it off
*73 — wait for the confirmation tone, then hang up
Only when you don't pick up (optional)
*90your AI number forwards calls when your line is busy (cancel with *91), and *92your AI number forwards the calls you don't answer (cancel with *93). One quirk: the feature may need to be switched on in your voice portal before the star codes respond. If nothing confirms, set forwarding in your Spectrum Business account portal instead.
The codes work from any handset plugged into your Spectrum Voice line, and you can also set forwarding from your Spectrum Business account online. Like other cable voice lines, forwarding is handled in Spectrum's network — it keeps working even if your modem or power goes out.
›Google Voice
Turn it on
No dial code — Google Voice doesn't use *72. Forwarding is set inside the app (see notes).
Turn it off
Remove or un-check the AI number under Settings → Devices and numbers (Google occasionally renames this — look for 'Linked numbers').
Honest answer: forwarding out of Google Voice works differently, and it has a catch. In the Google Voice app or at voice.google.com, open Settings and look for 'Devices and numbers' (sometimes 'Linked numbers'). Add YOUR-AI-NUMBER as a linked number and leave it checked for incoming calls. Google verifies with a code called or texted to that number — and since your AI line rings you first, answer that verification call yourself and jot the code down; if you miss it, it'll be sitting in your RevenuePack call transcript within a minute. The catch: Google is picky about linking internet-based phone numbers and may refuse with 'this number can't be used.' If that happens, don't fight it — email us and we'll sort out the right setup for your GV number on a quick call.
The 60-second self-test · do this every time
- 1.Grab a second phone — a coworker's, a spouse's, the shop's other line. You can't test forwarding by calling your number from the phone you just forwarded.
- 2.Dial your activate code exactly as written, and note what happens. Beeps or a tone means it took (Verizon, US Cellular, landlines, cable lines). An on-screen 'call forwarding activated' message means it took (AT&T, T-Mobile). Silence, an error message, or a fast-busy means it did not.
- 3.From the second phone, call your regular business number.
- 4.Your own phone should ring — that's the AI line giving you first crack at the call. Let it ring. Don't pick up.
- 5.Stay on the second phone. Within a few rings the AI should answer with your business greeting. Say 'just testing' and hang up.
- 6.Open your RevenuePack dashboard. The test call — with a transcript — should show up in about a minute.
- 7.All of that happened? You're live. Anything missing? Dial your deactivate code right now so callers still reach you the old way, then work through Troubleshooting below.
If something's off
›I dialed the code and heard nothing — no beeps, no message.
The code didn't register. On a mobile, try the other family of codes: if *72YOUR-AI-NUMBER did nothing, try **21*YOUR-AI-NUMBER# — and the reverse. Still nothing? Your line may not have forwarding enabled. Dial 611 and use the script at the bottom of this page.
›The code confirmed, but my test call rang like normal and my old voicemail picked up.
Forwarding didn't actually take. Dial the deactivate code, then redo the activate code slowly: the AI number goes immediately after the code, all 10 digits, no spaces or dashes. On a landline, wait for the second dial tone before dialing the number.
›On my landline, *72 rang some number and then nothing happened.
That's the network confirming by ringing the destination. Your AI line answers, so stay on until you hear it pick up — that locks forwarding in. If it didn't answer, repeat *72 + the number within two minutes; the second attempt activates automatically.
›Callers now get a busy signal, or a confused stranger.
The number in the code was probably mistyped. Deactivate immediately — *73 or ##21#, whichever matches your carrier. Then dial your AI number by itself and make sure the AI answers. Only then put it back into the activate code.
›My phone doesn't ring first anymore — the AI grabs everything.
Check your RevenuePack dashboard: your cell should be listed as the ring-first number, with three to four rings before the AI steps in. If you'd rather your carrier only hand over missed calls in the first place, switch to your carrier's conditional code — Verizon *71, AT&T and T-Mobile **61*YOUR-AI-NUMBER#.
›I'm worried this costs extra.
Current plans on the big mobile carriers include domestic forwarding. A few older mobile plans count forwarded minutes, and some copper landlines bill forwarding as an add-on or per use. One question to 611 (or your phone company) settles it: 'Is call forwarding included on my plan?'
›It worked yesterday but not today.
Rare, but it happens after SIM swaps, phone replacements, or account changes. Re-dial the activate code — running it again is always safe — then re-run the 60-second test.
When no code works
If no code confirms, stop guessing — go straight to the person who can flip the switch. Dial 611 from your business phone (or your phone company's support line from any phone) and read this word for word: "I'd like to turn on call forwarding for my number. Please activate immediate, all-calls forwarding — some reps call it unconditional forwarding — to YOUR-AI-NUMBER. And please tell me the exact codes I dial to turn it on and off myself later." Stay on the line while they set it, run the 60-second test before you hang up, and write the on/off codes somewhere you'll find them. If the rep mentions a fee, ask exactly what it is — it's usually zero or pocket change, and you deserve a straight answer either way.
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