Privacy and the support AI guide

What the support assistant can access, how to use it safely, and when a person takes over.

A deliberately narrow assistant

The public support guide receives your question, a short recent support history, and selected published RevenuePack help articles. It is not authorized to change billing, identity, account security, call routing, or live agent rules.

Do not enter card numbers, passwords, portal links, full recordings, private caller information, or emergency requests. Support chat is not an emergency service.

Human handoff

If the answer is not confirmed by a published article, the guide should say so and direct you to the support form. Email drafts are reviewed by the operator before they are sent.